Terms of service

Treatments

Your therapist will discuss any health concerns, new medications or recent surgeries with your during your consultation. Helping and supporting you to reaching your end result is our goal; communication is key. Please communicate with your therapist how we may meet and exceed your expectations.

If you have any concerns prior to arriving to your appointment please contact us so we can put you at ease. Please avoid prior to treatments the use of retinols. Regretfully, late arrival will result in reduced treatment time. All treatment times listed includes consultation, preparation and treatment.

Cancellation Policy

Supporting our clients is our passion; however, it’s also our livelihood. We appreciate your understanding of our Cancellation Policy: We ask that cancellations be made 48 hours prior to your appointment. Cancellations with less than 48 hours’ notice will incur a 50% charge of your scheduled treatment. Failure to cancel will incur the full charge of your scheduled treatment. In order to secure your appointment, we require a non refundable booking fee which can be redeemed on treatments/products with the exception of consultations which are set cost.

Scheduling

Please notify us if you must cancel or change your appointment within 48 hours of your treatment time. Reminder emails are a courtesy. We ask that you please consult your own schedule when making an appointment to ensure your correct day and time.

Etiquette

We appreciate the silencing of your mobile phone upon entering the clinic to protect the relaxation benefits for you and our clients that may be in treatment. We regret that we’re not able to invite children into the clinic or any accompanying children of any age to your treatment. Safety is our main concern, but also the comfort and experience of our clients.

Refunds

All treatments, courses, products and gift certificates are non-refundable, thank you.

Gratuities

NG Skin Clinic is a clinic which allows us as therapists to do what we love. When we’re awarded with gratuity it inspires us to keep producing amazing treatments and results for you and encourages our craft. We are always truly grateful for your generosity.